Cancellation Policy

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Cancellation and Refund Info

Refunds and Date Change Requests

Please be careful when you make your order! Your Paypal receipt should contain the details for your order. If you must make a date change or cancel your order, please email us as soon as possible. Because last-minute changes cost us money, we do have to pass along these charges. Our date change and refund policies are as follows:

Changing the date for your order, if your request is made 5 or more days in advance of your delivery date, will have no charge.

Changing the date for your order, if your request is made 2-5 days before your delivery date, will result in a 10% charge.

Changing the date for your order, if your request is made the day before your delivery date, will result in a 20% charge.

Same day requests for a date change, unless we’re able to use your crate for another customer, will result in a 50% charge.  If we are able to resell your crate, there will only be a 20% charge.

Refund requests made 5 or more days in advance of your delivery date will incur a 10% fee (90% refund).

Refund requests made 2-5 days before your delivery date, will incur a 20% fee (80% refund).

Refund requests made the day before your order date will incur a 50% fee (50% refund).

Apologies, but we cannot honor refund requests made on or after your scheduled delivery date.

Thank you for understanding.